Shipping policy

Shipping Policy

Last updated: February 18, 2026

Many of our products are custom-made products with different suppliers, so shipping and production work differently than traditional retail. Please read this policy so you know what to expect.

 

1. How shipping estimates are calculated

Shipping time = Production / Processing time (time to make the item) + Carrier transit time (time for the carrier to deliver). Production/processing times and transit times shown at checkout are estimates only and may vary by product, supplier location, carrier performance, and season. fulfillment times commonly range a few days for production plus carrier transit, add them together for an arrival estimate.

 

2. Business days definition

“Business days” = Monday–Friday, excluding local/national holidays. All times in this policy are expressed in business days unless noted otherwise.

 

3. Typical production & processing times (examples)

  • Made-to-order / personalized items: typically 3–7 business days to produce (product page will show exact lead time).
  • In-stock, non-personalized items: typically 1–5 business days to process and ship.
  • Bulk or sample orders: may have longer lead times; we will confirm before fulfillment.
    If an order contains items produced at different facilities, items may ship separately as they are completed.

 

4. Carrier transit times (estimates)

Transit time depends on carrier and shipping method chosen at checkout. Typical examples after production completes:

  • Standard U.S. domestic: 3–7 business days
  • Expedited domestic: 1–3 business days
  • International: 7–30+ calendar days (varies by country, customs, and carrier)

These are estimates only, carriers set final delivery schedules and delays beyond estimated dates can occur.

 

5. Tracking & notifications

  • You will receive a shipping confirmation email with a tracking number once your order ships.
  • You can also track your package at any time by logging into your Account or visiting our 'Track Your Order' page. Tracking information can take 24 - 48 hours to appear.

 

6. Address accuracy & changes

  • Please confirm your shipping address at checkout. We are not responsible for packages shipped to an incorrect address you entered.
  • If you notify us immediately after ordering, we’ll try to update the address before production begins. Once production/shipping starts, address changes are handled by the carrier and may incur fees.

 

7. PO Boxes, APO/FPO, and restricted addresses

  • Some suppliers and couriers cannot deliver to P.O. Boxes, APO/FPO, or certain remote addresses. If an item cannot be delivered to the address you provided, we’ll contact you to supply a physical street address.
  • Shipping to military and diplomatic addresses may incur longer transit times.

 

8. Split shipments

  • Orders with items produced at different facilities may be shipped separately. You’ll receive individual tracking numbers for each shipment. There is no extra charge for split shipments unless specifically stated.

 

9. International shipping, duties & taxes (important)

  • Import duties, taxes, VAT, and customs fees are the responsibility of the recipient (buyer) unless we explicitly state we are covering duties (DDP). U.S. Customs confirms importers are ultimately responsible for duties.
  • International delivery times vary and can be extended by customs inspections. All international orders may be subject to additional local fees that are out of our control.

 

10. Refused deliveries & returns to sender

  • If you refuse delivery or a package is returned because of an incorrect address, you may be charged return shipping and a reshipment/restocking fee. Contact us before refusing a delivery to avoid extra charges.

 

11. Lost, delayed, or stolen packages

  • If tracking shows a delivery problem or the package is significantly delayed, contact us within 30 days of the estimated delivery date so we can open an investigation with the carrier and supplier.
  • If tracking shows “Delivered” but you did not receive the package, check with household members and neighbors, then contact the carrier to file a claim; we will assist. Replacement/refund depends on carrier investigation results and any insurance coverage.

 

12. Shipping insurance & optional protections

  • We may offer shipping insurance or expedited/insured shipping at checkout for an additional fee. Insurance covers certain loss or damage scenarios per the insurer’s terms. If you want added protection, select it at checkout (if available) or contact us.

 

13. Cancellations & order changes

  • Orders can be cancelled within 1 hour of purchase or before production begins. After production has started (order marked “in production”), cancellation may not be possible. Contact support immediately if you need to change or cancel an order.

 

14. Refunds, replacements & shipping (how they relate)

  • If a replacement or refund is approved for a damaged, defective, or misprinted item, we will coordinate reprint and reship or refund according to our Return, Replacement & Refund Policy. Many suppliers reprint defects at no charge; we will handle supplier coordination.

 

15. Free shipping & promotional offers

  • Free shipping promotions (if offered) apply only as stated in the promotion terms (minimum order value, eligible products, U.S. only, etc.) and usually cannot be combined with other offers.

 

16. Force majeure & delivery exceptions

  • We are not liable for delays caused by events beyond our control (carrier strikes, natural disasters, pandemics, customs delays, supplier shortages, etc.). We will notify customers of significant delays we become aware of, but we cannot guarantee delivery dates when events occur outside our control.

 

17. Bulk / wholesale / corporate orders

  • Large or custom corporate orders have separate production and shipping timelines and may require different shipping terms. Contact support for a quote and lead time.

 

18. Contact & support

For shipping questions, address updates before production, or to report an issue, contact us:

📧 support@rahmatmoments.com - please include your order number. We aim to respond within 24 business hours.

 

19. Changes to this policy

We may update this Shipping Policy at any time. Changes will be posted here with an updated “Last updated” date. Continued use of our site after changes constitutes acceptance of the revised policy.